Plugins for LiveChat are essential resources for managing customer interactions and providing help. They list the top LiveChat WordPress plugins below for your website.
Live chat is a fantastic tool for communicating with clients and can boost conversion rates. We’ll be reviewing the top 5 live chat plugins for WordPress sites in this article.
What is live chat for WordPress?
Live chat works like an instant messenger for your WordPress site. It enables real-time communication between website users and your customer care representatives, sales representatives, and any other customer-facing staff. Live chat is an efficient way to offer instant help we can build to your users. Using a WordPress chat plugin like Zendesk Support for WordPress.
How does WordPress’ live chat function?
Downloading a plugin is the simplest approach to using live chat in WordPress. You might also require an account with the vendor who offers the plugin, depending on the plugin you download.
The 10 Best WordPress Live Chat Plugins in 2022:
Continue reading to learn how to add live chat to a WordPress website. While many plugins provide live chat capability, not all of them are as effective as they claim to be. They provide our selection of the top 5 live chat plugins for WordPress websites below for your review.
1. Crisp Chat Plugin:
Crisp.chat is a live chat plugin that lets you communicate with your website visitors and turn them into leads. With the aid of this plugin, you may interact with website visitors. In real-time chat to address their questions and offer them individualized customer support.
2. Zendesk live chat Plugin:
Add WP live chat to your service channel mix. If you want to increase customer conversion rates, lower support expenses, and improve customer satisfaction ratings. The most simple, adaptable, and complete method of providing WordPress live chat to your clients is Zendesk.
With helpful features like action-based prompts, Zendesk’s live chat plugin for WordPress streamlines your customer service process. The best live chat plugin for WordPress by Zendesk. For instance, your customer service representatives start a chat with a customer stuck on the checkout page. Your agent can then offer the help the consumer needs to finish their purchase.
3. LiveChat Plugin:
LiveChat is a very useful live chat tool that aims to make using it as simple for everyone involved. This applies to both you and the clients or visitors to your website (your agents).
Customers see LiveChat with a pleasurable chat box at the bottom of the page. With just one click, you can access that box, which is constantly visible.
The number of fun features LiveChat offers you and your support staff is where it really excels, though.
- As an illustration, you can speak with customers directly. You’re increasing the likelihood that the customer will have a positive experience by opening the door to a conversation.
- You can customize the chat window.
- Even if you have LiveChat set up on multiple websites, you can manage all interactions from a single dashboard.
- The colorful circles show the time the consumer has been waiting on each customer (this allows you to react faster).
- You get the full history of the previous chats.
4. Tidio Plugin:
Tidio is a live chat WordPress plugin that enables you to interact with consumers right away. Both a free and a paid version are available in Tidio live chat plugin.
The plugin’s limited feature is an offer in its free version on GitHub. However, the premium edition contains more features, such as
– Unlimited messaging.
– History of the chat.
– Transcripts of chats.
– Unique themes.
– Try high-edge analytics.
– Multilingualism support.
– Support for mobile apps.
Additionally, Tidio provides a corporate option that comes with all the capabilities of the premium plan and extras. Like white-label chat widgets, custom branding, and connectivity with third-party programs like Salesforce and Zendesk.
5. Olark Plugin:
Olark is a live chat tool with several features. It’s not the best example of a WordPress live chat plugin as say. A very useful widget makes it simple to integrate with your WordPress website.
You receive a piece of code straight from Olark, which you can then insert anywhere you like.
More importantly, Olark offers truly a lot… many of the features being intelligent:
- To start, you receive chat reports that allow you to monitor conversation frequency, operator responsiveness, and client satisfaction.
- CRM integration is available with a variety of CRMs, including Salesforce, Highrise, and Nutshell.
- You may create rules that automatically send messages, hide, and show the chat window, and assign chats to particular departments.
- Integration of help desks with Groove, Desk.com, Zendesk, and other services.
- You can arrange your operators into teams, such as a support team and a sales team.
- The conversation history and thorough transcripts of the talks are searchable.
- Check what customers have in their shopping carts so you can respond more intelligently and finish deals more quickly.
- White label feature—remove branding from Olark.
6. WP Social Chat Plugin:
The most popularly used messaging platform worldwide is WhatsApp, and WP Social Chat (formerly known as WhatsApp Chat WP). From QuadLayers enables your clients to start a WhatsApp chat directly from your WordPress website. Their subscription plans give your team unlimited agent accounts, configurable chat widgets, and pre-set greeting messages. Over 100,000 active installations of WP Social Chat occur.
WhatsApp I once used for personal chatting, so it only makes sense for businesses to adapt to their needs. The app complies with GDPR, and the premium edition gives you the choice. To list many team members and clearly differentiate between them so that clients won’t feel loaded.
The WordPress plugin from WP Social Chat also offers a free plan. However, there is only room for one agent and no room for customization.
7. PureChat Plugin:
With the help of the live chat plugin PureChat, you may interact with website visitors. It benefits in generating more sales from website visitors. It benefits in generating more sales from website visitors.
WordPress and Joomla both support PureChat. It is a simple-to-use plugin with many capabilities. Including custom CSS styles, mobile, and desktop support, keyword alerts, multi-user chat, and more.
One of the greatest live chat plugins for WordPress websites is PureChat. Since it provides the highest functionality at a reasonable cost.
8. Tawk.to Plugin:
With the help of the live chat plugin Tawk.to, WordPress users may interact with visitors to their websites in real-time.
The finest live chat plugin for WordPress websites is Tawk.to. Advanced capabilities like analytics, personalized messaging rules, and integrations. Other tools like Google Analytics, Google AdWords, Facebook Ads, and more are available with Tawk.to.
Tawk.to give A 7-day free trial of the program. This provides website owners adequate time to determine whether the plugin will work for them before making a purchase.
9. WP Telegram Plugin:
End-to-end encryption is a defining quality of Telegram’s messaging service that draws in a lot of worthwhile users. If you want to increase your ability to connect with these customers. WP Telegram is the live chat for the WordPress plugin you require. With WP Telegram, you can use a Telegram bot automatically communicate with Telegram groups and channels.
To prevent discussions from waning or becoming repetitive, the private notifications feature aids agents in staying abreast of Telegram conversations. When emails send from the WordPress website and match an email address listed in the plugin. They immediately forward the message to Telegram. Where the member of the team best suited to handle it can pick it up.
Features:
- Send posts to Telegram automatically
- Include the featured image in your text/except.
- Include delayed postings and an inline button
- Rules for bot automation
- WooCommerce text field support
10. Facebook Chat Plugin:
Facebook Messenger is highly popular, yet it is still behind WhatsApp in terms of global popularity. And in the US, it’s the messaging app of preference. You may integrate the Facebook Messenger experience into your WordPress website with the Facebook Chat plugin. Once configured, your potential clients and consumers can communicate with your company in a manner similar to that of Messenger.
Even better, this WordPress live chat plugin keeps track of previous Messenger chats with your clients. Making every interaction easy for both clients and agents. Speaking of smoothness, using the Messenger interface doesn’t even require a Facebook login from your visitors. All you need to use the plugin, which is free, is a Facebook page.
Features of the Facebook Chat Plugin:
- Inbox for business pages.
- Online conversation.
- A non-Facebook user’s guest mode.
- Chat history between a website and Messenger.
- Transcripts of chats.
- The messenger client.
- FAQs and auto-replies.
WordPress chat plugins: Why use them?
WordPress is one of the world’s most used (CMS) content management systems. An important factor in that is the extensibility that WordPress plugins offer, which is strong but simple to use. Many businesses use WordPress chat plugins for the following important advantages.
Instant assistance:
Quick resolution time came out on top when we asked participants. What was the most important component of a positive customer experience was. This is not surprising, but using a WordPress chat plugin is frequent. The most practical method to give clients the immediate help they require. WordPress companies can spend money on a live chat plugin. Start sending chat messages from their website in a day.
Boost conversion rates:
Before they even ask, be there for your customers. WordPress for live chat will alert a support representative to start a chat on your website proactively. If consumed stuck on a page for a lengthy period. The representative can then advise the consumer and assist with any queries they may have prior to making a purchase. This enables sales agents and agents to be more relevant and targeted in their outreach, which helps boost conversion rates.
Boost the value of your clients:
Customers who speak with a brand are three times more likely to convert than those who don’t. The average cart value for that same group of customers is 10 to 15% greater. They also frequently make larger purchases. WordPress live chat plugins can help your business.
Create more value with each client by increasing the lifetime value of each customer. Since they can concentrate their efforts on only the most pertinent prospects, your agents also become more valuable.
Conclusion: Final conclusions WordPress live chat:
Having sources from which individuals could exchange emails and work together is a smart place to start. The same cooperation will eventually result in product development and other improvements in repeat business from happy customers.
Using the plugins on our list from the above advice. You can select the plugin that is perfect for your website. Each one has a different set of advantages and attributes.